Job Description:

Role Overview:

We are seeking an experienced and customer-focused Audio Visual Preventative Maintenance Engineer to join our Service and Support team.

You will be responsible for delivering planned preventative maintenance (PPM), system health checks, service inspections, firmware updates, and lifecycle recommendations across a diverse portfolio of AV and Unified Communications technologies.

This is a field-based role covering customer sites throughout the Midlands and wider UK, ensuring mission-critical meeting room, collaboration, control room, and digital workplace technologies perform to the highest standards.

Key Responsibilities:

Preventative Maintenance:

• Carry out scheduled preventative maintenance visits to client sites in accordance with service contracts and agreed SLAs.
• Perform detailed inspections and operational testing of AV, VC, and UC systems.
• Check system performance, signal integrity, audio quality, video quality, and overall user experience.
• Conduct firmware and software updates where approved.
• Clean, inspect, and maintain AV equipment, racks, cabling, and associated infrastructure.
• Verify equipment configuration and ensure systems remain aligned to current standards and documentation.

Fault Identification & Rectification:

• Identify potential system issues before they become service-affecting incidents.
• Diagnose and rectify minor faults during maintenance visits where possible.
• Escalate complex issues to Service Desk, Engineering, or Project teams as required.
• Produce detailed reports outlining findings, recommendations, and remedial actions.

Customer Support:

• Act as a professional representative of the business whilst on client sites.
• Provide maintenance findings and recommendations to customer stakeholders.
• Build strong relationships with clients and end users.
• Deliver exceptional customer service and maintain high levels of customer satisfaction.

Documentation & Reporting:

• Complete maintenance reports and service documentation accurately and promptly.
• Update asset records and maintenance databases.
• Record equipment condition, warranty status, and lifecycle information.
• Produce recommendations for system improvements, upgrades, and replacements.

Health & Safety:

• Comply with all company and customer health and safety requirements.
• Conduct risk assessments and follow safe working practices.
• Ensure all work is completed in accordance with industry standards and company procedures.

Desirable skills:

• Experience supporting and maintaining commercial AV and VC environments, Able to manage Client communications and escalations
• Ability to diagnose basic AV system faults.
• Experience using service management or ticketing systems.
• Strong understanding of AV signal flow and system architecture.
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail, Organised, Flexible approach 

Equality, Diversity & Inclusion:
 

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.