Job Description:

If you're ready to join a growing business where your hard work is genuinely valued, there's plenty of opportunity to develop, and your success is rewarded, this could be the role for you! Following an exciting new contract win, our client is expanding their team and looking for multiple Collections Executives to join them.

What’s in it for you?

• Work hours: Monday to Friday, 9:00am - 5:30pm
• Salary: £25,000 to £32,000, plus a realistic OTE of £32,000
• Holiday: 20 days' annual leave, plus a Christmas to New Year shutdown
• Gifted birthday off
• Option to purchase additional holiday
• Access to BHSF, private medical appointments and mental health support
• Death-in-service cover
• Career progression opportunities
• Regular team socials and long-service recognition
• Free on-site parking plus discounted travel options

Collections Executive Responsibilities:

• Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions.
• Deliver a professional and supportive service, balancing individual customer circumstances with business objectives.
• Handle inbound calls and resolve account queries efficiently and professionally.
• Take secure payments over the phone, following the correct procedures.
• Maintain accurate and up-to-date customer records, ensuring all conversations, payments and agreed actions are clearly documented.

Collections Executive Skills and Experience:

• Previous experience in an outbound phone-based customer service or collections role
• A proven track record of delivering first-class customer service
• Confident using Microsoft Office and updating a CRM and internal systems
• Comfortable handling customer conversations over the phone in a clear, professional, and confident manner
• A strong communicator who can quickly build rapport with a wide range of customers
• Be positive, with a solutions-focused approach and the ability to handle sensitive conversations professionally