Job Description:

We are recruiting on behalf of one of our clients, a well-established organisation within the social housing sector, for an experienced Homeownership Officer to join their team on a permanent basis.
This is an excellent opportunity for a housing professional with strong experience across homeownership, leasehold and estate/scheme management.

Key Responsibilities of a Homeownership Officer:

• Manage a portfolio of leasehold and homeownership properties, providing a high-quality and customer-focused service.
• Ensure compliance with leasehold legislation, policies and procedures, maintaining accurate and up-to-date records.
• Provide advice and support to homeowners and leaseholders, dealing with enquiries, complaints and complex cases.
• Manage service charges, major works and other homeownership-related charges.
• Carry out routine visits to homeownership schemes and estates, working closely with Estates Services to assess environmental standards, identify and resolve communal maintenance issues and improve shared spaces.
• Liaise with internal teams, contractors, solicitors and other stakeholders to ensure effective service delivery.
• Produce and monitor performance information, including KPIs, trends and exception reports, identifying risks and opportunities for service improvement.
• Support senior management with accurate performance information and contribute to improving customer satisfaction and service outcomes.

Essential Experience

• Previous experience within the social housing sector.
• Experience in a homeownership, leasehold, shared ownership or housing management role.
• Good knowledge of leasehold legislation, service charges and homeownership processes.
• Experience of estate/scheme management and working with residents and internal service teams.
• Strong communication, organisation and problem-solving skills.
• Experience managing complex cases, complaints and competing priorities.
• Good IT skills, including experience working with housing management systems and performance data.

What’s on Offer

• Permanent position
• £35,000 – £39,000 per annum
• Opportunity to join an established social housing organisation
• A varied role combining homeownership, estate management and performance-focused responsibilities

If you have strong social housing experience and a background in homeownership/leasehold services, we would be keen to hear from you.

Please apply or contact (url removed)