Job Description:

Life Sciences Graduate - Customer Service Officer

Birmingham | Office Based | Up to £26,000 + 20% Bonus

Are you a recent Life Sciences graduate looking for your first commercial role?

Have you gained customer service experience through a part-time job, placement or previous role?

We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career.

The Role

As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team.

You'll be responsible for:

• Processing customer orders and quotations
• Managing customer enquiries via phone and email
• Resolving customer queries and escalating technical issues when required
• Supporting the field sales team with administration and customer communications
• Maintaining accurate customer information and pricing
• Helping to improve customer service processes

You'll have:

• A Life Sciences degree (essential)
• Excellent communication and customer service skills
• Customer service experience gained through work, placements or alongside your studies
• Strong organisational skills and attention to detail
• Good Microsoft Office skills
• A positive attitude and willingness to learn

What's on Offer?

• Salary of up to £26,000
• 20% annual bonus based on personal and company KPIs
• Full training and ongoing support
• Modern offices with parking and an on-site gym
• 25 days' holiday plus bank holidays and Christmas shutdown
• Office based
• Pension scheme
• Career development within the Life Sciences industry

If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you.