Job Description:

Modern Workplace Specialist
Hybrid | Lichfield (Group Support) | 37.5 hours per week
About the Role
We’re looking for a Modern Workplace Specialist to join our Group Support team and play a key role in delivering and evolving Voyage Care’s Modern Workplace environment.
This is a hands-on technical role where you’ll design, implement, and support Microsoft 365 and endpoint technologies that enable secure, effective collaboration across the organisation. You’ll work closely with colleagues across IT and the wider business, acting as a trusted technical advisor and helping to drive our ongoing digital transformation.
Whether you’re an experienced Modern Workplace professional or earlier in your career with strong technical capability and the drive to learn, we’re interested in what you can do and the value you can bring.
What You’ll Be Doing

• Configuring, maintaining, and optimising Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive
• Providing high-quality end-user support and resolving Modern Workplace-related issues
• Supporting and maintaining Microsoft Autopilot to enable efficient device provisioning and lifecycle management
• Managing devices using Microsoft Endpoint Manager (Intune) and ensuring policy compliance
• Packaging, deploying, and maintaining software applications, with a focus on automation where possible
• Supporting security and compliance across Microsoft 365 and Azure environments
• Enhancing collaboration and productivity through Microsoft Teams, SharePoint, and related tools
• Supporting Azure Virtual Desktop / Windows Virtual Desktop and wider Azure integrations
• Managing mobile devices, including:
  • Android devices (particularly Samsung) using Samsung Knox
  • Apple iOS devices via Apple Business Manager
• Supporting the delivery and ongoing operation of a secure BYOD environment
• Producing clear documentation and delivering training to users and IT colleagues

What We’re Looking For
Experience & Technical Capability
We’re open to candidates at different stages of their career. You might be:

• An experienced Modern Workplace professional with proven delivery experience, or
• Earlier in your career, with strong technical foundations, curiosity, and the ability to demonstrate your capability through hands-on work or projects

Key skills include:

• Microsoft 365 administration and Modern Workplace tooling
• Endpoint and device management (Intune)
• Azure services and cloud-based solutions
• Scripting or automation to improve efficiency
• A strong understanding of security, compliance, and cloud best practice

Personal Attributes

• Strong problem-solving and analytical skills
• Confident communicating technical concepts to non-technical audiences
• Customer-focused, with an emphasis on user experience
• Able to work independently and collaboratively
• Committed to continuous learning and professional development

Qualifications (Desirable)

• Degree in IT, Computer Science, or a related field
• Microsoft certifications such as:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Teams Administrator Associate
  • Security Administrator Associate
  • Or equivalent experience

Why Join Us?
At Voyage Care, technology plays a vital role in enabling high-quality care. You’ll have the opportunity to work on meaningful platforms, influence how our workforce collaborates, and develop your skills in a supportive, forward-thinking environment.
If you’re earlier in your career, show us your work — we’re more interested in your capability and potential than the length of your CV.