Job Description:

Location: Birmingham – B29 5UT
Rate: £16.91 per hour
Contract: Temporary
Duration: Minimum 6 months
Positions: 2

We are currently looking for 2 experienced Planners to join a busy repairs and maintenance team based in Birmingham. This is a minimum 6-month temporary position, offering a strong opportunity for candidates with planning, scheduling or housing repairs experience.

Key Responsibilities

• Plan and schedule daily workloads for operatives and engineers.
• Allocate jobs according to priority, location, trade and availability.
• Manage operative diaries and ensure appointments are scheduled efficiently.
• Coordinate reactive and planned maintenance works.
• Liaise with residents, operatives, contractors and internal teams.
• Contact residents to arrange and confirm repair appointments.
• Monitor outstanding jobs and chase operatives or contractors where required.
• Reschedule appointments and reorganise workloads when circumstances change.
• Ensure urgent and emergency repairs are prioritised appropriately.
• Monitor jobs against SLA and KPI targets.
• Update repairs and scheduling systems with accurate job and appointment information.
• Assist with resolving access issues, missed appointments and outstanding works.
• Maintain accurate records and provide updates to management where required.
• Work effectively in a high-volume environment while maintaining excellent customer service.

Requirements

• Previous experience as a Planner, Scheduler, Repairs Planner or Maintenance Coordinator.
• Social housing or repairs and maintenance experience would be highly advantageous.
• Strong organisational and time-management skills.
• Confident communicating with residents, contractors and operatives.
• Good IT skills and experience using scheduling or repairs management systems.
• Ability to prioritise workloads and work to strict deadlines.
• Strong attention to detail and accurate administration.
• Comfortable working in a busy office environment.

Package

• £16.91 per hour
• 2 positions available
• Birmingham – B29 5UT
• Minimum 6-month contract
• Office-based role
• Opportunity to work within an established repairs and maintenance team