Job Description:

Sub Dispatch Team Leader

Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract (9 months)

Our client, a leading provider of facilities services in the UK, is seeking a Sub Dispatch Team Leader to lead and coordinate the Sub Dispatch team, ensuring operational efficiency, compliance with service level agreements, and high levels of customer satisfaction.

In this role, you will be responsible for overseeing the day-to-day operation of the Sub Dispatch function, ensuring workloads are effectively managed and contractual obligations are consistently achieved. You will play a key role in supporting service delivery standards and maintaining operational performance across the team.

The successful candidate will support strategic objectives through effective resource allocation, performance monitoring, and continuous service improvement. Working closely with internal stakeholders, you will help drive efficiencies, support the implementation of new processes, and contribute to the delivery of a high-quality customer experience.

Key Responsibilities

• Oversee the daily operations of the Sub Dispatch team to ensure contractual obligations and service level agreements are met.
• Allocate tasks across the team to support efficient workflow management.
• Monitor team performance to ensure the timely completion of reactive works.
• Manage and respond to operational queries within agreed service levels.
• Maintain accurate operational records and documentation.
• Provide regular updates and information to relevant stakeholders.
• Support process improvement initiatives and assist with the implementation of new procedures.
• Act as the primary point of escalation for operational issues and ensure compliance with health and safety standards and company policies.

Person Specification

• Proven experience in a team leadership role within an operational or facilities management environment.
• Strong organisational and communication skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Familiarity with service level agreements and performance monitoring.
• Proficiency in Microsoft Office and relevant operational systems.
• Ability to support and motivate a team to achieve operational objectives.
• Strong attention to detail and commitment to maintaining accurate records.
• A proactive approach to problem-solving and continuous improvement.