Job Description:

Job Title: Success Coach
Location: Walsall - WS1 1SE
Full-time
Base Salary: £28,000
GROUP INTERVIEW SESSION WILL BE HELD FOR THIS ROLE

Are you passionate about helping people find meaningful work - fast?
Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment.
We’re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers.
What You’ll Be Doing:

• Manage a caseload of participants, helping them swiftly transition into sustainable employment
• Submit tailored job applications to live vacancies identified by our Business Development Team.
• Actively engage with employers to match candidates with suitable job opportunities.
• Provide post-placement support to ensure long-term success.
• Keep accurate, up-to-date records within our case management system.

Key Responsibilities:
  

• Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress.
• Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment.
• Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment.
• Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary.
• Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager.
• Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives.
• Collaborate with partners to contribute to and influence the development of participants’ action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services.
• Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement.
• Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement.
• Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities.
• Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards.
• Stay informed about the benefits system and client entitlements to provide accurate advice and support.
• Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback.
• Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services.
• Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours.
• Perform other reasonable duties as requested that are appropriate to the role.  

What We’re Looking For:

• Experience in recruitment or a similar fast-paced, target-driven environment.
• A natural relationship builder, confident with people and professional with employers.
• Strong organisational skills and a proactive, can-do mindset.
• Solid understanding of local labour markets (or a willingness to learn fast).
• Tech-savvy and administratively strong.

Salary & Benefits

• Base salary between £28,000
• On-Target Earnings of £34,000 with achievable performance-based bonuses
• Holidays: 26 plus 8 Bank Holidays
• Pension: 5% employer matched scheme
• Funded Health Cash plan
• Life insurance (3 x salary)
• Discount shopping portal (20 free points added monthly)
• A meaningful role with real community impact
• Supportive and inclusive team environment

Ready to Help People Change Their Lives?
If you're driven by purpose and performance, we’d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities.

How to Apply
Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).