Job Description:

Commercial Relationship and Performance Manager

Birmingham/Bristol/Edinburgh/Halifax

6 months contract

Salary from £83,000pa DOE, Day Rate via Umbrella Company also available

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful.

They are seeking a Commercial Relationship and Performance Manager to join the team on an initial 6 month contract with the potential to extend. You will be hybrid working being located at one of the above locations 2 days a week with the remainder of time working from home. This position is working Monday to Friday, 35 hours per week.

Overview

This is a relationship-led role focused on managing and strengthening business-critical consultancy and supplier engagements.

The successful candidate will act as a trusted partner to internal stakeholders and external suppliers, building strong relationships, understanding business priorities and ensuring engagements deliver against agreed outcomes.

You will oversee a portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations.

Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across multiple engagements simultaneously.

This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight.

Key Responsibilities

• Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements.
• Act as a trusted point of contact, understanding stakeholder priorities and engagement objectives.
• Facilitate regular performance reviews and engagement discussions.
• Monitor consultancy engagements to ensure agreed deliverables and outcomes are achieved.
• Identify and manage risks, issues, dependencies and opportunities.
• Hold suppliers accountable for delivery and value.
• Influence decisions relating to extensions, scope changes and future demand.
• Maintain governance records, trackers and management information.
• Analyse performance trends and stakeholder feedback to identify improvement opportunities.
• Share best practice and support continuous improvement activities.

Skills & Experience

Essential

• Proven experience managing and developing business relationships across stakeholders, clients, suppliers or partner organisations.
• Experience overseeing multiple concurrent engagements, accounts or service relationships.
• Strong stakeholder engagement, influencing and relationship-building skills.
• Excellent communication skills and confidence working with senior stakeholders.
• Experience leading review meetings, governance forums or performance discussions.
• Ability to challenge constructively and drive actions through to completion.
• Strong organisation skills with the ability to manage competing priorities.
• Commercial awareness and experience working with contracts, SOWs or service agreements.
• Strong analytical and problem-solving skills.

Desirable

• Experience in Account Management, Relationship Management, Customer Success, Supplier Relationship Management, Service Delivery Management or Vendor Management roles.
• Experience within Financial Services or another regulated environment.
• Exposure to consultancy engagements, professional services suppliers or managed service providers.
• Experience using contract, supplier or performance management systems.
• Knowledge of supplier governance, performance management or procurement processes.

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.