Job Description:

As a Customer Care Specialist in the industrial/manufacturing industry, you'll play a key role in ensuring customers receive seamless support and service. Your day-to-day will involve managing customer queries and providing solutions that keep operations running smoothly.

Client Details

This role is with a company in the industrial/manufacturing sector.

Description

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Ensure customer feedback is documented and relayed to relevant departments.
• Support the team in achieving customer satisfaction targets.
• Assist with the preparation of reports and customer data analysis.
• Contribute to continuous improvement of customer service processes.

Profile

A successful Customer Care Specialist should have:

• Strong communication and problem-solving skills.
• Experience in customer service or a similar role.
• Ability to work collaboratively with internal teams.
• Good organisational skills and attention to detail.
• Proficiency in using customer service software or systems.
• A proactive approach to handling customer needs.

Job Offer

• Salary £26,000
• Hybrid working arrangements for flexibility.
• Free on-site parking.
• Access to training and development opportunities.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.